Returns & Refunds Policy

We want you to love your skin results, but if you are not completely satisfied with your purchase, we offer a 30-day return policy for unused and unopened products. Please ensure all items are returned in their original packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Contact our customer care team with your order number and reason for return to receive a unique Return Authorization (RA) number.

• 2.
  Pack Your Items

  Safely package the unopened Skinstitut products in their original boxes to prevent damage during transit.

• 3.
  Post Your Package

  Affix the shipping label and send the parcel via a tracked courier service to our UK distribution center.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.